Operations Centralization Platform for Multifamily

Every conversation. Every workflow. Every insight.

Centralized for Full Potential Transformation.

Why Accolade?

Unlike point solutions that complicate workflows, Accolade empowers multifamily property teams to deliver exceptional prospect and resident experiences, at scale.

Leasing

Revenue Management

Maintenance

Vendor Management

Collections

Never miss an inquiry

Automate over 90% of routine prospect questions with 24/7 AI-powered chat, text, call and email.

Simplify tour scheduling

Personalize the journey for every prospect, aligning recommendations with individual preferences and unit availability across your portfolio.

Sign leases faster

Send automate follow-ups, nurture warm leads, and push applications forward, turning interest into occupancy faster.

One team, one inbox

See every prospect conversation—calls, texts, emails—in one unified thread for clear and easy handoffs.

Intelligent Workspace

AI-powered command center

Work with an assistant that fully understands your portfolio and adapts to each property's unique operational requirements and brand voice.

Automate routine work with AI workflows so one person can effectively manage multiple properties.

Run Leaner Teams and Drive Higher NOI with Accolade

Scale your portfolio without increasing overhead

24X7, multi-channel engagement

Centralize every voice call, email, text, and chat into a single, intelligent workspace.

Smarter AI with smarter knowledge

Access every community detail—from floor plans and specials to pet policies.

Powerful reports for better decisions

Analyze every conversation across properties to get comprehensive portfolio insights.

Manage your entire portfolio from one dashboard

One secure login to manage leasing, maintenance, collections, and more.

Leasing

Decrease cost per lease

Accolade's AI assistant engages and qualifies prospective renters 24/7, allowing you to handle 10x the inquiry volume without hiring more staff.

Revenue Management

Increase asset value

Revenue Intelligence go beyond simple reports. Leverage conversational data to optimize pricing, predict renewals, and make smarter strategic decisions across your entire portfolio.

Maintenance

Centralize maintenance

From the moment a request is made on any channel, it's intelligently routed, work orders are automatically created and routed to achieve elevated resident experiences.

Vendor Management

Manage vendors

Centralize vendor onboarding, compliance, billing, and requisitions to ensure every partnership is efficient, secure, and transparent.

Collections

Handle collections

Deploy automated, compliant payment sequences to improve cash flow and reduce delinquency, all while preserving valuable resident relationships

Leasing

Decrease cost per lease

Accolade's AI assistant engages and qualifies prospective renters 24/7, allowing you to handle 10x the inquiry volume without hiring more staff.

Increase asset value

Centralize maintenance

Manage vendors

Handle collections

Frequently Asked Questions

You've got questions. We've got answers.

Every conversation. Every workflow. Every insight.

Why Accolade?

Automate over 90% of routine prospect questions with 24/7 AI-powered chat, text, call and email.

Personalize the journey for every prospect, aligning recommendations with individual preferences and unit availability across your portfolio.

Send automate follow-ups, nurture warm leads, and push applications forward, turning interest into occupancy faster.

See every prospect conversation—calls, texts, emails—in one unified thread for clear and easy handoffs.

Accoalde analyzes your portfolio data to recommend the perfect offer for each resident, intelligently balancing tenant retention with revenue growth.

Dynamically price every revenue stream and offer specials that attract residents without sacrificing asset value.

Connect revenue data with leasing and operational metrics for a real-time, holistic view of portfolio performance.

Generate and schedule recurring custom reports for any stakeholder - from site teams to investors.

Work with an AI assistant that instantly triages service requests, summarizing resident issues and categorizing them by priority and type.

Stop manual scheduling. Our AI auto-assigns work-orders by matching technician skills and proximity, creating optimized daily schedules to boost productivity.

Equip technicians with everything they need in one place, right from item manuals, warranty details and process for faster fixes.

Delight residents with automated updates, allow easy rescheduling, and capture feedback to ensure every interaction builds trust and boosts satisfaction.

Stop chasing down COIs and vendor paperwork, automatically monitor compliance, reducing your risk from day one.

Find and dispatch the right vendor for any job. Access your network of approved vendors, see performance ratings, and assign work orders directly from the platform.

Set custom alerts for contract renewals, compliance deadlines, performance milestones, and payment schedules.

Go beyond compliance and track real performance. Leverage data from completed work orders and resident feedback to build a reliable network of top-performing partners.

Proactively engage residents with automated reminders about outstanding balances, and instantly answer questions about charges before they escalate.

Turn past-due balances into predictable cash flow. Arrange and manage flexible repayment plans with automatic reminders to ensure consistent rent recovery.

Keep all responsible parties in the loop. Automatically inform guarantors and co-signers on outstanding balances and payment options to drive resolution.