Call Center
Every Call, Handled End to End
From the first ring to the final transcript, every call is answered, routed, transferred, and scored, so your team knows what happened and what to do next.
Coverage for every call, across every community
Accolade answers, routes, and follows up on calls day and night, then writes down what happened so your team always knows the next step.
AI answers when no one else can
When the office is closed, Accolade picks up, answers the question, and logs it. Overnight and weekend callers get a real answer, and your team gets the recap in the morning.
A score and a coaching note on every call
Accolade reviews each call and scores how it went, then turns it into a coaching moment with clear, specific things to work on. No more spot checking a handful of calls by hand.
Hand off a live call without the runaround
Move a caller to the right call group or a specific agent in a couple of taps, with a warm intro so the resident never has to repeat themselves.
Send every caller to the right team
Map each menu option to a call group for every community. Leasing, maintenance, and emergencies reach the right people the first time, no phone tag.
Complete Call Automation, Covered at Every Step
From initial intake to AI summaries and scoring, automate your entire phone workflow so your team stays aligned without missing a beat.
After Hours Coverage
A prospect calling at midnight still gets a real answer and a tour on the calendar, so a closed office never costs you a lease.
Call Routing
Every incoming call reaches the right community, team, or line automatically, whatever number the prospect dialed in on.
Transcript and Summary
Every conversation is captured word for word, with a quick AI summary so anyone can catch up on a call in seconds.
Score and Coaching
Every call is scored section by section, showing exactly what went well and where the next coaching moment lives.
Vanity Numbers
Give every campaign and community its own memorable vanity number, so prospects always know exactly who they are calling.
Packed with more for the field
The rest of the toolkit your crews and dispatchers reach for every day.
Auto-book tours
Prospects check availability and lock in a tour on the call. It lands on your calendar on its own.
Vanity numbers
Give each listing source its own number, so you can see which channel drove the call.
Transcripts & summaries
Every call is transcribed and summarized, so the whole team can catch up in seconds.
Call settings
Set menu options, hours, and teams for each community from one place.
Caller context
Every incoming call opens a guest card with the caller's unit, lease, and open work orders in one place.
Buy a phone number
Add a local or toll free number in a few clicks and put it live the same day.
Turn every resident call into a better experience
Give your team the tools to respond faster, resolve issues clearly, and keep every resident conversation moving forward.
