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228 Park Ave South, PMB 71905 New York, NY 10003

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Built in New York and Bangalore

Resident Portal

Everything your residents need after move-in, all in one app.

Maintenance requests, amenity bookings, and building announcements all live in one place from the first day they move in.
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Happy residents don't leave. Give them a reason to stay.

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Where residents handle the everyday

See what living here feels like when everything a resident needs is a few taps away.
  1. Maintenance Requests

    Maintenance Requests

    Residents report an issue in a few taps, attach a photo, and follow it through to fixed.

  2. Book Amenities

    Book Amenities

    Book the game room, the rooftop, or the home theater from the app, without a call to the front desk.

  3. Announcements

    Announcements

    Post a notice once and every resident sees it, from a water shutoff to a package delay.

Packed with more features

Give your residents a simple, efficient, and elegant Accolade Resident Mobile App.
  1. Move-in Checklist

    Handle keys, forms, elevator reservation and internet setup before day one, right from the phone.

  2. Custom Branding

    Put your property's name and look on the app residents open every day.

  3. Documents

    Keep the lease, notices, and receipts somewhere residents can always find.

  4. Marketplace

    Buy, sell, or give away items with neighbors, right inside the building.

  5. Payments

    Pay rent, set up autopay, and see every charge in one place.

  6. Resident Events

    Post what's happening in the building and let residents RSVP in a tap.

FAQ

Questions resident ask

Do residents need to download an app?

It works as both a mobile app and a web portal, so residents can use whichever they prefer — no download required to get started.

Does it work across all our properties?

Yes. Each community gets its own space, branding, and announcements, all managed from one place across the whole portfolio.

Can residents track a maintenance request after they submit it?

They can. Every request shows its status from submitted to resolved, with updates and photos, so no one has to call the office to check.

How do amenity bookings avoid double-booking?

Availability updates in real time, so once a slot is taken it's gone — no clashes, no manual calendar to keep.

Does this connect to our property management system?

It plugs into your existing PMS, so residents, units, and balances stay in sync without double entry.

Can we control what each community sees?

Yes. Announcements, amenities, and settings are set per property, so each community only sees what applies to them.

A smoother resident experience starts with fewer missed

Help residents handle payments, requests, documents, and communication in one place — while your team stays focused.
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2026