A chatbot is a software assistant that simulates conversation to answer questions or handle defined tasks. In multifamily operations, chatbots are commonly used for routine leasing and resident interactions, such as answering amenity questions, explaining pet policies, collecting lead information, scheduling tours, and routing requests to staff when human follow-up is needed. Some chatbots follow scripts or rules, while more advanced versions can understand intent and work across channels like SMS, email, chat, or voice.