Call Center
Every Call, Handled End to End
From the first ring to the final transcript, every call is answered, routed, transferred, and scored, so your team knows what happened and what to do next.
Coverage for every call, across every community
Accolade answers, routes, and follows up on calls day and night, then writes down what happened so your team always knows the next step.
AI answers when no one else can
When the office is closed, Accolade picks up, answers the question, and logs it. Overnight and weekend callers get a real answer, and your team gets the recap in the morning.
A score and a coaching note on every call
Accolade reviews each call and scores how it went, then turns it into a coaching moment with clear, specific things to work on. No more spot checking a handful of calls by hand.
Hand off a live call without the runaround
Move a caller to the right call group or a specific agent in a couple of taps, with a warm intro so the resident never has to repeat themselves.
Send every caller to the right team
Map each menu option to a call group for every community. Leasing, maintenance, and emergencies reach the right people the first time, no phone tag.
Packed with more for the field
The rest of the toolkit your crews and dispatchers reach for every day.
Auto-book tours
Prospects check availability and lock in a tour on the call. It lands on your calendar on its own.
Vanity numbers
Give each listing source its own number, so you can see which channel drove the call.
Transcripts & summaries
Every call is transcribed and summarized, so the whole team can catch up in seconds.
Call settings
Set menu options, hours, and teams for each community from one place.
Caller context
Every incoming call opens a guest card with the caller's unit, lease, and open work orders in one place.
Buy a phone number
Add a local or toll free number in a few clicks and put it live the same day.
