Community Broadcast

Glossary

Community Broadcast

A community broadcast is a message sent to many residents at once, often targeted by community, resident group, channel, or timing.

Definition

A community broadcast is a message sent by a property team to many residents at once, such as an announcement, notice, or urgent update. It can be sent to all residents or to selected residents, communities, or groups of communities. Broadcasts may use channels such as SMS, email, app messages, or property-wide audio systems depending on the setup.

Example

A regional manager schedules an email broadcast to residents at three communities about upcoming parking lot resurfacing, while sending a shorter SMS version only to residents in the affected buildings.

Why It Matters?

Community broadcasts help operations teams share timely information without contacting residents one by one. They also support more consistent messaging across communities, targeted communication to the right audience, and follow-up reporting on delivery, engagement, and undeliverable contacts.

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