Days open

Glossary

Days open measures how many days have passed since a multifamily maintenance work order was created.

Definition

Days open is a counter that shows how many days have passed since a work order was created. In multifamily maintenance, it helps teams see how long a repair or service task has remained unresolved.

Example

A resident submits a plumbing work order on Monday. If it is still incomplete on Thursday, the work order shows 3 days open, helping the maintenance supervisor spot that it may need follow-up or reassignment.

Why It Matters?

Days open helps operations leaders monitor maintenance backlog, identify aging requests, and prioritize work before delays affect resident satisfaction. Tracking it across communities can also reveal staffing, scheduling, or process issues that slow completion.

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