Maintenance

Glossary

Maintenance is the upkeep, repair, inspection, scheduling, and tracking of property work across multifamily communities.

Definition

Maintenance is the ongoing upkeep, repair, inspection, and preservation of a multifamily property, its equipment, and its common areas. It includes responding to resident service requests, completing make-ready work, performing preventive inspections, and coordinating repairs with technicians or contractors. In operations, maintenance also includes scheduling work, assigning tasks, tracking status, and documenting completion.

Example

A community creates a recurring weekly boiler inspection with a due date, priority, assigned technician, and linked building-system asset. If a resident later reports no hot water, the team can create a work order, request permission to enter, and track the repair through completion.

Why It Matters?

Maintenance directly affects resident satisfaction, asset life, safety, and operating costs. Clear maintenance workflows help leaders reduce missed work, prioritize urgent issues, plan preventive tasks, and ensure technicians or vendors complete work on time.

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Maintenance asset ›