Resident

Glossary

A resident is a person occupying a rental home under an agreement, central to service, communication, retention, and operations.

Definition

A resident is a person who occupies a rental home or apartment under an agreement with the property owner or landlord, usually in exchange for rent. In multifamily operations, the term often refers to the household member or leaseholder who interacts with the property team about payments, maintenance, notices, amenities, lease needs, and community communication.

Example

A resident notices a leaking sink, submits a service request through the resident portal, adds photos to the existing request, and later messages the property team for an update.

Why It Matters?

Residents are central to day-to-day multifamily operations because their experience affects service quality, retention, communication effectiveness, and property performance. Clear resident records and communication workflows help teams manage maintenance, payments, notices, insurance documentation, and targeted announcements more reliably.

‹ Requirement exemption

Resident Alert ›