Resident contact

Glossary

A resident contact is a resident-linked person or record used to manage communication, preferences, and outreach in multifamily operations.

Definition

A resident contact is a person or contact record tied to a resident for communication, service, billing, or other community-related matters. It can include the resident’s own phone or email details, communication preferences, or another designated person connected to the resident. In multifamily operations, resident contacts are typically used to manage conversations, announcements, service follow-ups, and contact information accuracy.

Example

A property team sends a building-wide water shutoff announcement by email and SMS. The resident contact list determines who receives the message, and the team reviews delivered, undeliverable, engagement, and unsubscribe results to identify records that may need updated contact information.

Why It Matters?

Resident contact data affects whether residents receive time-sensitive messages, maintenance updates, billing-related communications, and community announcements. For operations leaders, keeping these records accurate helps reduce missed communications, improve response tracking, and support consistent resident experiences across communities.

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