Reasonable Accommodation

Glossary

Reasonable Accommodation

A plain-language definition of reasonable accommodation and why it matters for multifamily housing operations and compliance.

Definition

A reasonable accommodation is a change, exception, or adjustment to a housing rule, policy, practice, service, or communication method that helps a person with a disability have an equal opportunity to use and enjoy their home and community spaces. In multifamily housing, this can include changes such as adjusting a procedure, providing a reserved parking space, or changing how information is provided. Requests should be handled through a consistent process, with attention to fair housing obligations and whether the request is connected to a disability-related need.

Example

A resident with a mobility disability asks for an assigned accessible parking space closer to the building entrance, even though the community normally offers parking on a first-come, first-served basis. The operations team reviews the request, documents the decision, and updates parking records if the accommodation is approved.

Why It Matters?

Reasonable accommodation processes affect legal compliance, resident trust, and day-to-day site operations. Clear onboarding, accessible request forms, staff training, and documented follow-up help teams respond consistently while supporting residents’ ability to use their homes and community amenities.

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