SOC 2 Compliance

SOC 2 compliance means an organization’s data security controls have been evaluated against the AICPA Trust Services Criteria: security, availability, confidentiality, processing integrity, and privacy. A SOC 2 Type I report looks at controls at a specific point in time, while a SOC 2 Type II report evaluates how those controls operate over a period of time. For multifamily teams, it is most often used to assess whether service providers have appropriate safeguards for resident, applicant, payment, and operational data.

Before approving a new resident communications platform, a multifamily operations team asks the provider for its SOC 2 Type II report, reviews whether the report covers systems that handle applicant and resident data, and documents any follow-up questions as part of vendor due diligence.

SOC 2 compliance helps operations leaders make more informed decisions about technology partners that access sensitive data or critical systems. It supports vendor due diligence, contract review, and ongoing monitoring by providing an independent audit report rather than relying only on a questionnaire or verbal assurances. This matters because apartment firms may still face breach notifications, regulatory scrutiny, legal costs, and reputational harm when a supplier mishandles data.