Centralization
Everything you need centralized in one place.
Give your team a single place to work, connect, and get things done, so everything they need is always within reach.
Every Call, Handled End to End
From the first ring to the final transcript, every call is answered, routed, transferred, and scored, so your team always knows what happened and what to do next.
After Hours Coverage
A prospect calling at midnight still gets a real answer and a tour on the calendar, so a closed office never costs you a lease.
Call Routing
Every incoming call reaches the right community, team, or line automatically, whatever number the prospect dialed in on.
Transcript and Summary
Every conversation is captured word for word, with a quick AI summary so anyone can catch up on a call in seconds.
Call Transfers
When a leasing agent needs the community manager, the call hands off with the full conversation and context already in hand.
Score and Coaching
Every call is scored section by section, showing exactly what went well and where the next coaching moment lives.
Vanity Numbers
Give every campaign and community its own memorable vanity number, so prospects always know exactly who they are calling.
One place to reach every employee. Wherever they work.
No more scattered tools, lost updates, or siloed workflows. Bring every team together in one secure app
Chat
Direct messages between teammates, from the leasing to maintenance teams, always in reach.
Channels
Group threads for each community, department, or teams, so on‑site and off‑site teams stay on the same page.
Employee Directory
Every teammate across every property in one place, one tap to find them.
Audio and Video Calls
Jump on a quick call or full huddle from the same app, no separate meeting link needed.
Every document for your community, in one place.
No more scattered tools, lost updates, or siloed workflows. Bring every team together in one secure app
Your Tools, One Workspace
One place for every file, every signature, every workflow, every audit. See how Accolade cleans up document chaos in your community.
Your Intelligent Multi Family Accolade Coworker
Query your portfolio, draft reports, and take action with you in the loop on every decision.
Groups
Mirror your portfolio in Accolade. Structure users by region, portfolio, property, or function so the right people see the right data.
User Roles
Grant access at the level of the job, not the individual. Define roles for leasing, operations, finance, and leadership so onboarding takes minutes.
Organizational Controls
Manage data access, retention, and visibility across your entire portfolio from a single place.
SSO
Sign in with the identity provider your team already uses. Accolade connects to your existing setup so people can get started on day one, with access managed automatically.
Surface Modules
Interfaces
Leasing
Applications & lease lifecycle
Procurement
Purchasing & approvals
Marketing
Listings & lead capture
Communication
Resident & team messaging
Collections
Delinquency & payments
Maintenance
Work orders & vendors
Platform Capabilities
CRM
Call Center
Documents
Workflows
Dispatch
Teams
Surface Modules
Assistant
Conversational interface across every module
Background Agents
Integrations
Foundation
Knows your environment
Accolade Context Graph
Every property, resident, unit, policy and ticket — connected.
