Acceptable Use Policy

1. Who this policy applies to

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  the Accolade platform, including its leasing, maintenance, vendor, resident, call-center, field, and AI features;
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  the Accolade resident app and web portal, the technician app, and the leasing-agent app;
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  the applicant identity-verification flow;
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  APIs, event streams, file exchanges, and other integrations we provide;
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  the demonstration environment at demo.accoladehq.com; and
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  the website at accoladehq.com.

2. How this policy relates to your agreements

3. Permitted use

4. What you may not do

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  break any law, including fair housing, consumer protection, privacy, telemarketing, debt collection, and data-security laws;
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  infringe or misappropriate anyone's intellectual property, privacy, or publicity rights; or
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  harass, threaten, defame, or discriminate against anyone.

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  access an account, data, or feature you are not authorized to use, or share or sell your credentials;
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  probe, scan, or test the vulnerability of the Services or bypass any security or access control, except as Section 7 allows;
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  upload or transmit malware, or anything designed to disrupt or gain unauthorized access; or
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  enter real resident, applicant, financial, health, or payment-card data into the demonstration environment.

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  scrape, crawl, harvest, or bulk-export content or personal information from the Services, or run bots, scripts, headless browsers, or autonomous agents against the Services, unless we have authorized it in writing or through a published API;
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  send spam, bulk unsolicited messages, or messages to people who have opted out, through any Accolade channel;
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  overload, disrupt, or degrade the Services or the networks that carry them; or
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  frame, mirror, or embed the Services, or remove any proprietary notice.

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  copy, modify, translate, or create derivative works of the Services, or reverse engineer, decompile, or try to extract source code, models, prompts, weights, or training data, except where the law gives you a right that cannot be waived;
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  resell, sublicense, rent, or share access to the Services, or offer them to third parties as a service bureau;
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  use the Services, their outputs, or any data obtained from them to build, train, fine-tune, or improve a competing product or any machine-learning model; or
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  publish benchmarks or performance comparisons of the Services without our written consent.

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  illegal, fraudulent, deceptive, or intended to impersonate a person or organization;
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  sexually explicit, exploitative of a minor, or graphically violent;
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  hateful, or that incites violence or harm; or
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  an advertisement for an unrelated business, unless the feature is designed for it.

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  steer, screen, advertise, price, or communicate in a way that treats people differently because of race, color, religion, national origin, sex, familial status, disability, source of income, or any other characteristic protected by federal, state, or local law;
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  discourage or refuse a reasonable accommodation or modification request, or route such requests only to an automated channel; or
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  make or threaten any housing decision in retaliation for a complaint.

5. AI features

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  A person decides. Do not use an AI output as the sole basis for approving, denying, ranking, or pricing a rental application, renewing or ending a tenancy, starting an eviction, deciding a deposit or fee, or making any other decision that affects a person's housing, credit, employment, insurance, or access to services. A qualified person who can change the outcome must review and make the decision.
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  Tell people AI was used. Where an AI output informs a decision about a specific person, tell that person that AI was used. Keep every consumer-facing AI agent configured to identify itself as automated at the start of a conversation or in the interface, and never configure one to claim to be human.
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  Check the facts. AI outputs can be wrong. Verify factual statements before you rely on them or send them to a resident, applicant, vendor, or regulator.
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  Respect the safety limits. Do not prompt or configure an AI feature to produce content that Section 4 prohibits, to work around its safety controls, or to remove watermarks or provenance information from its outputs.
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  Do not train on it. Do not use AI outputs, prompts, or platform data to train or improve another model or AI system.

6. Content you post or upload

7. Security research and reporting

8. Monitoring

9. What happens if you violate this policy

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  We will tell you what we found and give you a reasonable time to cure it, where that is practicable.
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  We may immediately and narrowly limit or suspend the affected account, feature, or content, with notice as soon as practicable afterward, where the violation creates an urgent risk to security, to people, to data, or of unlawful conduct.
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  We restore access once the violation is cured, and we may terminate access for an uncured material violation under the terms of the agreement that governs your access.
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  We may remove content, preserve evidence, and report unlawful activity to authorities.

10. Your responsibility for your account and your users

11. Resolving disputes

12. Changes and contact