The first day sets the tone. So does the last.
Move-in and move-out, run from one place. Residents get every step in order, on any device, with your providers a tap away. Your team sees who is ready, and nothing gets missed.
Both should feel easy, for the resident and for your team.
They know what to do, when it is due, and who to call, from the day the lease is signed. Move-in day is picking up the keys.
Every move-in and move-out on one board, inside the platform you already run. Reminders send themselves, and units turn on the date you planned.
Move-in and move-out, from the signed lease to the returned keys.
Your community's steps, in the order they need doing.
By text and email, timed to the move date.
Move times, elevators and loading areas, booked in the app.
Pickups and returns, scheduled and recorded.
Read and signed before the keys change hands.
Internet, insurance, movers, cleaners and more, booked from the step.
Choose the steps, when they are due, and how residents are reminded.
For your residents, and for the team behind them.
Residents know what to do, when it is due, and who to call.
Nothing is discovered at the desk with a truck outside.
A move-out is planned from the notice, not from the empty unit.
FAQ
Everything between a signed lease and the keys, and everything between a notice and the returned keys. Which steps that means is up to each community.
No. A text or an email opens their page in the Accolade resident app, on a phone, a tablet or a laptop. Residents who already use the app find it there too.
Yes. Any step can carry the providers your community chooses, and residents book from the step. There is no marketplace in the way of the list.
Yes. Each step is required or optional per community, and can be limited to the leases it applies to. Residents never see a step that is not theirs.
Leases, units, move dates and balances come from the PMS you already run. A move is created when a lease is signed or a notice is given, and closed when the keys change hands.
The same list in reverse, counted back from the lease end. When the keys are returned, the unit joins the turn schedule with the walkthrough notes attached.