Artificial Intelligence

Artificial Intelligence (AI) is technology that uses computers, data, rules, and algorithms to perform tasks that would usually require human input. AI systems can detect patterns, answer questions, generate recommendations, make predictions, or automate actions. Common AI approaches include machine learning, deep learning, large language models, generative AI, and agentic AI.

A regional multifamily operations leader uses AI to create a weekly property report with actionable insights, then uses those insights to prioritize follow-up on leasing, maintenance, and resident communication issues.

AI matters because many multifamily workflows—such as screening, pricing, lease actions, resident communication, reporting, and fraud detection—can be time-consuming, costly, or inconsistent. Used responsibly, AI can help teams improve efficiency and decision support, but operations leaders still need clear oversight, transparency, and controls for resident-facing uses.