Text Messaging Terms

1. Who we are and who sends these messages

MLE Software LLC, doing business as Accolade ("Accolade," "we," "us"), operates a communications platform that property owners and managers ("Customers") use to send text messages to their residents, applicants, prospects, and vendors. We register the phone numbers used for these messages with U.S. wireless carriers under the brand name [TBD: registered brand name, exactly as registered], and we are the sender of record for them.

"Program" means the set of text messages that one Customer sends to you through our platform about one or more of its properties. The Customer sponsors its Program: it decides which messages are sent, to whom, and when, using the consent you gave. These terms apply to every Program. They are between you and Accolade, and the Customer whose Program you joined may rely on them too.

"You" means the person who provided a mobile number and opted in to a Program. By opting in, you agree to these terms.

2. What messages you may receive

Type of message	Examples	Consent needed
Account and service messages	Maintenance and work-order updates, appointment and tour confirmations, move-in and move-out reminders, document requests, package and amenity notices, security alerts	Your prior express consent, which you give when you provide your number for that purpose
Leasing and marketing messages	Availability, pricing, promotions, renewal offers, invitations to apply	Your prior express written consent, which you give by signing or checking a clearly labeled consent statement. Consent is never a condition of applying for, renting, or buying anything
Conversational messages	Replies to your questions and follow-ups to a conversation you started; some are written or sent by an AI agent (see Section 9)	Covered by the consent for the Program you are in
Vendor coordination messages	Work-order assignments, scheduling, and invoice questions sent to vendor staff	The vendor's consent given at enrollment

[CONFIRM: Program types against the current product inventory; checklist item S-2.]

3. How you opt in

You opt in to a Program by doing one of the following with your own mobile number:

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checking a consent box or signing a consent statement on a form, an application, a lease, a resident-portal screen, or a vendor enrollment screen that describes the Program;
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texting a keyword shown on a sign, a listing, or a Customer's website to a Program number;
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replying to a message that asks you to confirm; or
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giving your number to the Customer's staff and then confirming by text when we ask.

Every opt-in shows or links to the Program's name, the kinds of messages you will receive, how often, the words "Message and data rates may apply", how to get help, how to stop, and a link to these terms and our Privacy Policy. After you opt in, we send one confirmation text with the same information.

You must be at least 18, or the age of majority where you live, and you must be the subscriber or the regular user of the mobile number you give us. Consent to receive texts is never a condition of renting, applying, buying, or receiving service.

4. How many messages and what they cost

Message frequency varies by Program and by how much you interact with it. [TBD: frequency statement that will appear on every opt-in, for example "up to N messages per week"; checklist item S-4.] Account and service messages are sent when something happens on your account; marketing messages follow the frequency stated when you opted in.

We do not charge you for Program messages. Message and data rates may apply under your mobile plan, and your carrier's standard charges apply to every message you send and receive.

5. How to stop

You can stop a Program at any time, in any reasonable way:

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reply STOP, QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE, or OPT OUT to any message from the Program;
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reply in your own words that you want the messages to stop;
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email [TBD: support email] or call [(212) 287-7916]; or
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tell the Customer's staff in person, by phone, or in writing.

We honor every request within 10 business days and usually within minutes. After you stop, we send one final text that only confirms your request. We send nothing else to that number for that Program unless you opt in again.

If you are in more than one Program on the same number, a STOP reply stops the Program whose message you replied to. If we cannot tell which Program you mean, we will ask once, and we will stop all of them if you do not answer. You can also tell us to stop everything from every Program.

Stopping a Program does not end any lease, application, or vendor relationship, and the Customer may still contact you by other means it is permitted to use.

6. How to get help

Reply HELP to any Program message, email [TBD: support email], or call [(212) 287-7916]. Our reply to HELP identifies the brand and tells you how to reach us and how to stop.

7. Your mobile number

Give us a number that belongs to you and tell us if it changes. If you give up a number or transfer it to someone else, reply STOP first or tell us so that we do not text the new user. We check numbers against the national reassigned-numbers database before sending marketing messages. [CONFIRM: reassigned-numbers database check is implemented; checklist item S-6.]

Carriers may charge you for messages sent to a number you no longer control if you did not tell us. We do not ask you to indemnify us or the Customer for that.

8. Receiving disclosures electronically

By opting in, you agree that we and the Customer may give you notices and disclosures about a Program electronically, including the consent record and these terms, by text and at the email address you provided. To receive and keep them you need a mobile phone that receives text messages and a device that can open a web page and save or print it.

You can withdraw this agreement, update your contact details, or ask for a free paper copy of any disclosure by emailing [TBD: support email]. Withdrawing it ends the Program for you, because we cannot run a Program without electronic notices.

9. Messages written or sent by AI

Some Program messages are drafted or sent by an automated AI agent that the Customer configures on our platform. The agent identifies itself as automated where the law requires it and whenever you ask. You can ask for a person at any time by replying [TBD: human-escalation keyword], and the Customer's staff will take over. AI agents do not decide whether you qualify for housing, what you pay, or whether a lease is renewed; the Customer's personnel make those decisions. An AI reply may contain errors, so confirm anything important with the Customer before you rely on it.

10. Carriers and delivery

Program messages are delivered by your wireless carrier, and we and the Customer are not responsible for delayed or undelivered messages, which depend on carrier networks and your device. Carriers are not liable for delayed or undelivered messages. We may change the numbers a Program uses and will tell you when we do.

11. Privacy

We use your mobile number and your messages to run the Program, keep records of your consent and your requests to stop, respond to you, and meet our legal obligations. We do not sell your mobile number or your opt-in, and we do not share them with third parties or affiliates for their own marketing. Our Privacy Policy describes how we handle information for our own business. For information the Customer holds about you, including your messages, the Customer's privacy notice applies, and you can ask the Customer about it.

12. Resolving disputes

Please read this section carefully. It requires individual arbitration and limits your right to sue in court or join a class action. You can opt out within 30 days.

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Arbitration. Any dispute between you and Accolade, or between you and a Customer or a messaging vendor about a Program, including any claim that a message was sent without consent, will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, not in court. The Federal Arbitration Act governs this section. The arbitrator decides whether a claim is covered.
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Small claims. Either of us may bring an individual claim in small-claims court instead.
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No class actions. You and we agree to bring claims only individually, not as a plaintiff or class member in any class, collective, or representative proceeding, and the arbitrator may not consolidate claims of different people. If this paragraph is found unenforceable for a claim, that claim proceeds in court, and the rest of this section still applies.
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Jury waiver. For any claim that goes to court, you and we waive a jury trial.
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Where and how. Arbitration takes place in New York, New York, or by video, at your choice. Accolade pays all arbitration filing and administrator fees for claims under $10,000 unless the arbitrator finds the claim frivolous. The arbitrator applies Delaware law and these terms and issues a written decision. Either party may enforce the award in any court.
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Opt out. You may opt out of this section by emailing legal@accoladehq.com or writing to the address in Section 14 within 30 days after you first opt in to a Program, with your name, mobile number, and a statement that you opt out of arbitration. Opting out does not affect the Program.
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Before filing. Before starting an arbitration, send us a written description of the dispute and give us 30 days to resolve it with you.

13. Changes to these terms

We may change these terms. If a change is material, we will text you a short notice with a link to the new terms before it applies, and you can reply STOP if you do not agree. Continuing in a Program after the change takes effect means you accept it. The effective date at the top shows the current version.

14. Contact us

MLE Software LLC, doing business as Accolade
[228 Park Ave South, PMB 71905, New York, NY 10003]
Program support: [TBD: support email] or [(212) 287-7916]
Legal notices: legal@accoladehq.com