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Affordable Connectivity Program
FCC broadband benefit that helped eligible households afford internet service, with implications for multifamily affordability and resident access.
Definition
The Affordable Connectivity Program (ACP) was an FCC benefit program that provided monthly discounts on internet service and devices for eligible households. For multifamily operators, it was most relevant in affordable and lower-income communities, where broadband subsidies can help close gaps in adoption and affordability. Property-wide internet arrangements, such as bulk billing or managed Wi-Fi, can affect how residents access these kinds of household broadband benefits.
Example
Example: An affordable housing community reviews its internet setup before move-in season to understand whether residents can use household broadband assistance with the property’s existing bulk-billed internet arrangement, and then prepares staff to direct eligible residents to enrollment resources.
Why it matters
Internet access affects residents’ ability to apply for jobs, complete schoolwork, use online portals, and communicate with property teams. Operations leaders need to understand ACP because broadband affordability programs can shape resident satisfaction, digital access, and the feasibility of connectivity options in affordable communities.