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Appointment hours
Appointment hours define the specific time windows when tours, showings, meetings, or service visits can be scheduled at a community.
Definition
Appointment hours are the specific days and time ranges when a community, team member, or service provider is available for scheduled visits or work. In multifamily operations, they turn general availability into bookable slots for tours, showings, move-in meetings, or vendor appointments. They work best when paired with current calendars, office hours, and blackout times for periods when staff cannot accommodate visitors.
Example
A leasing team sets appointment hours for tours from 10:00 AM to 5:00 PM Monday through Friday and 10:00 AM to 2:00 PM on Saturday. They block Wednesday from 1:00 PM to 3:00 PM for a staff meeting, so prospects are only offered tour times outside that blocked window.
Why it matters
Appointment hours help operations leaders control when teams, communities, and vendors can be scheduled. Keeping these hours accurate reduces booking conflicts, prevents appointments from being offered when staff are unavailable, and creates a more reliable experience for prospects, residents, and onsite teams.