Glossary

Definitions for the multifamily property management terms Accolade's operators use every day.

Key Performance Indicator
A Key Performance Indicator (KPI) is a measurable value used to show how well a property, team, or portfolio is meeting an objective. In multifamily operations, KPIs can cover areas such as financial results, leasing, resident retention, maintenance performance, and overall property health. A useful KPI is tied to a decision, such as where to add support, adjust a process, or investigate a trend.
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Knowledge Base
A knowledge base is a centralized, maintained source of answers about a community or portfolio. In multifamily operations, it typically holds information such as policies, amenities, office hours, application requirements, resident procedures, and other community details that are not handled by systems like the property management system or CRM. When connected to AI or automation tools, it helps…
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Definitions for the multifamily property management terms Accolade's operators use every day.

Key Performance Indicator
A Key Performance Indicator (KPI) is a measurable value used to show how well a property, team, or portfolio is meeting an objective. In multifamily operations, KPIs can cover areas such as financial results, leasing, resident retention, maintenance performance, and overall property health. A useful KPI is tied to a decision, such as where to add support, adjust a process, or investigate a trend.
Learn more
Knowledge Base
A knowledge base is a centralized, maintained source of answers about a community or portfolio. In multifamily operations, it typically holds information such as policies, amenities, office hours, application requirements, resident procedures, and other community details that are not handled by systems like the property management system or CRM. When connected to AI or automation tools, it helps…
Learn more

Key Performance Indicator