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A waitlist is a list of prospects or applicants who want an apartment that is not currently available. In multifamily leasing, waitlists may be organized by floor plan, application date, lottery, or other community criteria, and the next person is contacted when a matching unit opens. Being on a waitlist does not guarantee immediate housing, but it helps the team manage demand and follow up when…
Learn moreWindshield time is non-productive time staff spend driving between properties, job sites, or supply sources instead of completing work. In multifamily operations, it often affects mobile maintenance, leasing, inspections, and turns when teams cover multiple or scattered locations. It is a scheduling and coverage-model issue, not a measure of worker effort.
Learn moreA work order is a formal, trackable maintenance task for work that needs to be performed at a property. It typically includes the issue, unit or location, priority or status, and the technician or vendor assigned to complete it. In multifamily operations, work orders help teams schedule, document, update, and close maintenance work from request through completion.
Learn moreWork order avoidance is the practice of resolving certain resident maintenance issues before they become formal work orders that require technician dispatch. It usually relies on clear intake questions, troubleshooting guidance, self-help instructions, better communication, or preventive maintenance. The goal is to avoid unnecessary trips while still creating a work order when staff attention is…
Learn moreA work order issue is the specific problem type or category selected for a maintenance work order, such as an HVAC, plumbing, appliance, or common-area issue. It helps turn a resident report or internal request into a structured task with the right description, expected duration, specialty, role, and related asset details. In multifamily operations, it is a practical way to classify work so teams…
Learn moreWork order management is the end-to-end process for capturing, assigning, tracking, completing, and reviewing maintenance work. In multifamily operations, it turns resident requests, inspection findings, preventive tasks, emergencies, and make-ready work into structured records with details such as issue, location, priority, assignee, status, and outcome. A clear process helps teams keep repairs…
Learn moreA work order template is a reusable structure for creating maintenance tasks with consistent details. In multifamily operations, it can define the issue type, description, estimated duration, required specialty or position, related assets, priority, due timing, and assignment details. Templates help turn repeatable work into clear, schedulable tasks instead of one-off notes.
Learn moreWork order triage is the process of reviewing a new maintenance request, identifying the issue type, setting its urgency, and routing it to the right next step. In multifamily operations, this can mean flagging emergencies for immediate response, assigning routine work by priority, sending self-help instructions when appropriate, or routing the work to a technician or vendor.
Learn moreA work order is a formal maintenance task that records what needs to be done, where it is located, and who is responsible for completing it. In multifamily operations, work orders commonly start from resident requests, inspections, scheduled maintenance, or staff-reported issues. They are used to assign work, track status, document completion, and measure maintenance performance.
Learn moreA work-based project is a planned maintenance project built around a work order template instead of an inspection template. It defines the type of work to be done, the work order description, estimated duration, required specialty or position, and any related property assets. It can also include scheduling, recurrence, due dates, priority, and optional assignment details so the work is generated…
Learn moreWorkers' compensation is insurance that provides medical benefits and wage replacement when an employee is injured in the course of employment. In multifamily operations, it commonly applies to employees such as maintenance technicians, on-site managers, leasing agents, groundskeepers, and other staff. It is separate from general liability insurance, which generally addresses injuries to tenants,…
Learn moreWorkflow automation is the use of software to move repeatable operational tasks through predefined steps, such as triggering messages, assigning tasks, updating statuses, routing approvals, and logging outcomes. In multifamily operations, it is commonly used for resident communication, maintenance coordination, leasing follow-up, application processing, renewals, and move-out workflows. The…
Learn moreWorkforce housing is rental or ownership housing intended to be affordable to middle- or moderate-income households, often described as households earning about 60% to 120% of Area Median Income (AMI). The term is not defined in federal statute or regulation, so local programs and operators may define it by income range, occupation, housing cost, or proximity to work. In multifamily, it is often…
Learn moreWrench time is the portion of a maintenance technician’s paid time spent actively doing hands-on repair or maintenance work at the job. It excludes time spent traveling, getting assignments, looking for parts or tools, attending meetings, or waiting for instructions. In multifamily operations, it is often compared with total paid hours or time on property to understand how much technician…
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